Communication with School

We are a community school and pride ourselves on the quality of our relationships both within school, with parents and with the wider community.  We welcome feedback on all aspects of school life, so please so get in touch, your views are important to us.

What can I expect if I do contact the school?

We need to know as much information as possible 

It is helpful if the information that is given to the Office Staff is as detailed as possible. Please can you state:

  • Your name
  • The name and form group of your child
  • Your contact details
  • The reason for contacting school
  • Your availability for a return call or e-mail

What is a reasonable response time?

Routine contact will be made with parents and other adults within 48 hours however, we will make every effort to communicate within 24 hours.  If the matter is urgent, for example, related to a child’s safety, please state this clearly and ask for Mrs Crompton or Mr Burrows the Designated Safeguarding Leads in school.

 

What if I come in and ask to see someone but I do not have an appointment?

We will aim to see everyone who comes into school, but this is not always possible.  If this is the case, the office staff at the main reception will take your name and phone number and attempt to arrange an appointment at a mutually convenient time.

 

What do I do if I need to speak to someone and resolve an issue?

If you would like to discuss anything specific, please direct this to the relevant member of staff. If you do not know who the best person to talk to is, ask the Office Staff for their advice and they will suggest someone who can help you.  You should expect them to contact you in the time frame outlined above.  They will ask you about the preferred outcome, work to resolve the issue and keep you informed of the progress.

If you are not satisfied with the outcome, you should contact one of our Deputy Headteachers, (Mrs Rigby-White, Mr Burrows, Mrs Forster) directly.  They will contact you and support all parties involved to work to the desired outcome.

In the unlikely case that this matter remains unresolved, please then contact the Headteacher Ms Mills or the Chair of Governors. The school’s procedure for dealing with complaints is here: https://www.birchwoodhigh.org/complaints/

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